For UK orders.
Your right to cancel
You may cancel an online purchase without giving a reason by telling us within 14 days after delivery. You then have a further 14 days to send the goods back. You may inspect them as you would in a shop; excessive handling that reduces their value may affect the refund. Original packaging is helpful but is not a condition of your statutory rights.
How to arrange a return
Email info@caninenoble.com with your order number and the item you wish to return.
UK return address:
Canine Noble
105 Greymoor Way
Carlisle, CA3 0FY
United Kingdom
Please include your order number with your return. For a fault, damage or incorrect item, please describe the problem; photographs can help us resolve it. Contacting us promptly helps, but a seven-day or 48-hour reporting deadline does not limit your statutory rights.
Return postage
Customers pay the direct cost of returning goods for a change of mind. Please keep proof of postage. For faulty, damaged or incorrect goods, contact us so we can arrange the return; we cover reasonable return costs where required by UK consumer law.
Refunds and faulty goods
For statutory cancellation, refunds include standard outbound delivery and are made to the original payment method within 14 days of receiving the returned goods or, if earlier, receiving evidence that you have sent them back. Goods that are faulty, damaged on arrival or not as described have separate legal remedies. A warranty expiry does not end those rights. We will explain the appropriate refund, repair or replacement process when you contact us.
Nothing in this policy excludes your rights under applicable UK consumer law.